Cancellation & Failed to Attend Policy

We kindly ask that patients provide at least 24 hours’ notice if they need to cancel or rearrange an appointment.

Appointments cancelled with less than 24 hours’ notice will be classed as a short notice cancellation. In these cases, and in the event of a failed to attend (FTA) where a patient does not attend their appointment, the deposit paid will be retained.

To rebook, a new deposit will be required.

We understand that unforeseen circumstances can arise; however, late cancellations and missed appointments result in lost clinical time that could have been offered to other patients. Thank you for your understanding and cooperation.